Returns & refunds

1. Change-of-mind returns

Changed your mind? Request a return within 15 days after delivery. Cases must be unused, undamaged and unassembled, with original packaging. Customers pay the return shipping for change-of-mind returns. Contact support@raidencore.com with your order number, the number of cases you want to return and the reason for your request.

We will provide the return address and instructions. Please do not send a return to an address printed on the parcel without checking with us first. Keep your proof of postage; using a trackable return service can help if the parcel is delayed.

2. Cancel before dispatch

You can cancel without charge before dispatch. Email support@raidencore.com with your order number and cancellation request. If we receive your request before the order is dispatched, we will cancel it and issue a full refund of the amount you paid us. After dispatch, contact us about a return; any statutory cancellation rights still apply.

3. Refunds for discounted and partial orders

For each returned case, we refund the actual discounted purchase price you paid for that case. If you return only part of an order, we do not reprice the cases you keep or remove their original quantity discount.

Any applicable refund of taxes collected by us is handled with the refund. Free standard outbound shipping remains free: we do not deduct its cost from the product refund. Customer-paid return shipping for a change-of-mind return is separate.

4. Receiving your refund

For a return, we assess the returned goods and confirm the refund with you. Refunds are issued to the original payment method where available. Your bank or payment provider may need additional time to show the credit. We will comply with any refund deadline required by applicable law.

Duties paid directly to a customs authority or delivery provider were not collected by us. Ask that authority or provider about any process for reclaiming those charges after a return.

5. Faulty, damaged or incorrect goods

If your case arrives damaged, is faulty, or is not what you ordered, contact support@raidencore.com with your order number and a description of the issue. Photos can help us understand the problem if you are able to provide them. Please contact us before paying to send an item back so we can explain the next steps.

We will assess the issue and provide the repair, replacement, refund or other remedy required by applicable consumer law. The customer-paid return shipping rule for change-of-mind returns does not override rights for faulty, damaged, misdescribed or incorrect goods, including any right to have reasonable return costs covered.

A change-of-mind condition or return window does not limit your statutory rights. Original packaging is not a condition of a statutory remedy where the law does not permit that requirement.

6. Missing or delayed deliveries

If an order has not arrived, contact us with the order number so we can investigate with the delivery provider. The estimates on our Shipping page do not remove any right to cancellation or a refund for non-delivery under applicable law.

7. Contact and your consumer rights

GadgetRunnr Inc. operates RaidenCore from Toronto, Ontario, Canada. Send returns, cancellation and order questions to support@raidencore.com. Please do not send payment-card details.

This policy supplements your mandatory consumer rights. Where applicable law gives you additional or more favourable rights, those rights apply. Read our Terms of Sale and Website Use for the other conditions of your purchase.